Effective June 12, 2026
Deposit, Refund
& Guarantee Policy
This policy governs the $1,000 assessment deposit and the Assessment Fee. It is the complete and only refund policy of Doctors Studio. There is no fine print.
The Assessment $1,000 Deposit
Your deposit reserves your in-clinic assessment date and initiates clinical and logistical preparation on your behalf.
Within 30 days of payment: fully refundable, provided the request is made in writing and you have not attended a clinic appointment or received any products or test-kit shipment.
After 30 days: the deposit is no longer refundable. It converts to a service credit on your account, applicable to your Assessment or any Doctors Studio service for 12 months from the date of payment. Unused credit expires at 12 months.
At your assessment: the full deposit is applied toward your assessment fee.
The Assessment: Root-Cause Guarantee
The Assessment is a diagnostic investment. We guarantee its result:
If your assessment fails to identify at least one of the seven clinical dysfunctions driving your condition and deliver your personalized root-cause blueprint, your Assessment Fee is refunded in full.
Once your Report of Findings is completed and your blueprint is delivered, the guarantee is fulfilled and assessment fees are non-refundable. The blueprint is yours: to act on with us, with another provider, or not at all.
Extensions
If documented medical or extenuating circumstances prevent you from scheduling within your deposit window, submit a written extension request before day 30 to [email protected]. Extensions are granted solely at management’s written discretion.
No team member may modify this policy verbally.
How to Submit a Refund Request
All refund requests must be made in writing to [email protected] and include your full name, date of payment, and reason for the request. Approved refunds are issued to the original payment method within 10 business days.
No-show & Rescheduling Policy
No-shows or same-day cancellations for clinic appointments will result in a $250 fee.
If you need to cancel or reschedule your visit, we request a minimum of 48 hours’ notice to avoid a penalty.
Note on clinical integrity
Every assessment commits significant clinical time, diagnostic resources, and reserved capacity before you walk in the door. This policy exists to protect that standard, for you and for every patient we serve.
We honor our commitments from day one. We ask the same.
Answers first. Commitment after.